At CNHSYD, your satisfaction is our primary commitment. Our goal is to provide you with an exceptional experience.

However, if you receive a product that is defective or damaged in shipment, we offer a replacement guarantee. Please contact us within three days of delivery and we will send a replacement item.

Please note that personalized items can only be replaced if they arrive damaged or faulty. Customized items are made specifically to your specifications and cannot be resold. Non-personalized items can be returned at your own expense.

We do not issue refunds or returns if :

• Your order does not arrive due to factors under your control, such as providing an incorrect delivery address.
• The item purchased is custom-made and cannot be resold.

We reserve the right to refuse refunds or returns if the item does not meet the criteria listed above or if the product has been used, altered or damaged in any way.

Order cancellation

All orders can be cancelled within 2 hours of payment. If your order has been paid for and you need to modify or cancel it, you must contact us immediately.

Please contact our support team by e-mail: cnhsyd@cnhsydsz.com